Privacy Policy

Information We Collect

We collect information in several ways to better serve you:

• Contact information you provide when booking a walk or inquiry, including name, email, and phone number
• Usage data through cookies and analytics tools, such as pages visited and time spent on our site
• Device information including browser type, IP address, and operating system
• Accessibility preferences to enhance your browsing experience
• Feedback and reviews you voluntarily share about our services

We do not collect sensitive personal data such as health conditions unless you voluntarily share them to help us accommodate your needs during walks.

How We Use Your Information

We use the information we collect for specific purposes that enhance your experience:

• Processing and managing your walk bookings and reservations
• Sending you confirmations, updates, and relevant information about your bookings
• Improving our website functionality and user experience
• Analyzing how visitors use our site to optimize content and services
• Responding to your inquiries and providing customer support
• Complying with legal obligations and protecting our rights

We do not sell your personal information to third parties. Any sharing of data occurs only with trusted service providers who assist us in operating our website and providing our services, and only under strict confidentiality agreements.

Your Rights and Choices

You have important rights regarding your personal information. You may request access to, correction of, or deletion of your personal data at any time. You can also opt out of certain communications or disable cookies through your browser settings. To exercise these rights, please contact us directly. We will respond to your requests within the timeframe required by applicable data protection laws. You also have the right to lodge a complaint with your local data protection authority if you have concerns about how we handle your information.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. Essential cookies are necessary for basic website functionality, while optional cookies help us improve content and personalization. You can control cookie settings through your browser. Please note that disabling cookies may affect some features of our website. We also use analytics tools to gather non-personally identifiable information about user behavior, which helps us continually improve our services.

Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses secure transmission protocols for sensitive data. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you request deletion of your account or data, we will remove it within a reasonable timeframe, unless we are legally required to retain it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following the posting of revised terms means you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.